Introducing CHC 2.0 Soft Launch-  Paving the Way for a Transformative Coordinated Entry System

Dear Members of the Continuum of Care, and Valued Community Stakeholders,

In our collective journey to address and alleviate homelessness in our community we are nearing completion of the CHC 2.0 Application to Enhance Kent County’s Coordinated Entry System.  The CHC 2.0 project represents a groundbreaking step forward in our collective work to end homelessness.

As we gear up for the soft launch phase of CHC 2.0, we do so with a sense of cautious optimism and profound responsibility. This period is not merely a preliminary rollout; it is a strategic, data-informed, community-engaged approach to ensuring that our system is not just functional but exemplary.

As we get closer to launching the CHC 2.0 system, we share this important update about our timeline. We are moving forward quickly, but our top priority is to make sure the system works well and meets your needs. We know many of you are eagerly waiting for CHC 2.0, and we are working hard to get it ready.

Our updated timeline, which you’ll find below is designed to be flexible. This means we might adjust some dates to make sure everything in the system is working correctly. We believe taking a bit more time now will make CHC 2.0 better and more reliable in the long run.

We appreciate your patience and support as we work on this. Our goal is to deliver a system that truly helps and makes things easier for everyone involved.

Thank you for being part of this journey with us.

Soft Launch Expectations:  Fine-tune CHC 2.0, ensuring it is robust, and user-friendly.

We expect to:

• Shift from focus group engagement with persons who have lived experiences to hands on testing, leveraging insights to shape a CES that is both intuitive and empowering.

• Shift the focus of collaboration with service providers from consensus building groups and requirement gathering to testing the system and providing experiential feedback, which will be invaluable to our iterative development process.

• Maintain transparency with our funders and stakeholders, providing regular updates on our progress and incorporating their perspectives into strategic planning.

The soft launch phase is about laying a solid foundation for success. It is about testing our collective assumptions, challenging our designs, and being open to the kind of learning that only comes from real-world application.

As we embark on this critical testing phase, we extend our heartfelt gratitude for your ongoing support and invite your active participation in this next step in our transformative endeavor.

Together, we will refine CHC 2.0 into a tool that not only meets but exceeds our collective aspirations for a more coordinated, compassionate, and effective response to homelessness in our community.

With anticipation and appreciation,

Community Rebuilders

Sign up to participate in Testing here!